Refund & Returns Policy
Anger Management Centre of Toronto, Inc.
Website: amct.ca
Email: info@amct.ca
Phone: 416-902-6437
Last Updated: [Insert Date]
1. Nature of Services
The Anger Management Centre of Toronto, Inc. (“Company”, “we”, “us”, or “our”) provides anger management programs delivered through scheduled sessions conducted via telephone, video conferencing, or other online methods. These services constitute professional services and intangible digital content.
Due to the nature of these services, this Refund & Returns Policy governs all purchases made through our website or otherwise.
2. No Returns
As our services are intangible and cannot be returned, we do not accept “returns” once services have been purchased.
3. Refund Eligibility
a. Prior to Program Commencement
Clients may request a full refund provided that:
- The request is made at least 24 hours prior to the scheduled start time of the first session; and
- No session has been attended or accessed.
b. After Program Commencement
Once the first session has been attended, accessed, or delivered (in whole or in part), the program is deemed to have commenced and:
- All fees become non-refundable, including any unused sessions.
This is due to the allocation of professional time, administrative resources, and reservation of program capacity.
4. Missed and Rescheduled Sessions
- Clients must provide a minimum of 24 hours’ notice to cancel or reschedule a session.
- Sessions missed without adequate notice may be deemed forfeited, non-refundable, and not eligible for rescheduling.
- We reserve the right to determine availability for rescheduled sessions.
5. Cancellation by the Company
If the Company cancels a session or is unable to deliver the program due to unforeseen circumstances:
- The session will be rescheduled at a mutually agreeable time; or
- A pro-rated refund may be issued at our discretion for any undelivered portion of the program.
6. Exceptional Circumstances
We recognize that unforeseen circumstances may arise. Refund requests based on exceptional situations (e.g., medical emergencies) may be submitted in writing and will be:
- Reviewed on a case-by-case basis; and
- Granted or denied at the sole discretion of the Company.
Supporting documentation may be required.
7. Chargebacks and Payment Disputes
By purchasing our services, you agree to contact us first to resolve any issues prior to initiating a chargeback or payment dispute.
Initiating a chargeback without reasonable cause or without first attempting resolution may result in:
- Immediate termination of services; and
- Additional administrative or recovery actions where permitted by law.
8. Compliance with Applicable Law
This policy is intended to comply with applicable consumer protection laws in Ontario and Canada. Where required by law, certain rights may not be waived, and this policy will be interpreted accordingly.
9. Contact Information
For all refund requests or inquiries, please contact:
Anger Management Centre of Toronto, Inc.
Email: info@amct.ca
Phone: 416-902-6437
End of Refund & Returns Policy